FAQ: The Hobby Holder - A Better Way to Paint Miniatures
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Why is there a shipping cost on my KS pledge - KS Backers Filling Out Their Pledge Manager After Feb 1

Because bulk shipping was purchased during the fulfillment process for only surveys with answered addresses, anyone who had not filled out their survey by the lockdown date was not included in the discounted postage. Because of this postage fees are now more expensive. The postage prices now match the Pre-order shipping fees.

Last updated: February 02, 2018 08:56

When will I recieve my 4x Mod Plans+STL Files

Does to production being ahead of schedule the 4X Mod files have been moved to end of Jan. file delivery.

Last updated: January 18, 2018 08:05

What size bases can I use The Hobby Holder with?

In handle mode The Hobby Holder can accept miniatures with up to 50mm bases. In grip mode The Hobby Holder can accept bases as large as you like.

Last updated: October 16, 2017 12:41

How do I attached my miniature to the bottle cap?

You can use a small dab of super glue (I use Loctite UltraGel Control), sticky tack, green stuff or a sticky product of your choice.

Last updated: October 16, 2017 12:41

Will you be releasing the STL files for The Hobby Holder?

I do not have plans to.

Last updated: October 16, 2017 12:53

Will the final injection molded ones look better than the photos?

ABSOLUTELY. I have been printing all of the test versions on an OK printer at 80% fill, but we are working with very small measurements and with that fill level there can be sinking etc. The injection molded versions everyone will be receiving will look close to the rendering on the cover photo and first photo a.k.a. amazing.

Last updated: October 16, 2017 12:53

How much does the Hobby Holder weigh?

The injection mold versions will most likely weight in a little under 0.7 oz (if I got that math right) and roughly 1 oz with that type of plastic mini attached.

Last updated: October 16, 2017 12:58

Will the Hobby Holder be available for retailers?

Yes, I will be ordering extras for retailers. If you are interested, send me a message.

Last updated: October 16, 2017 12:53

Will The Hobby Holder be available to purchase after the campaign ends?

YES! I will be making them available for purchase at www.gameenvy.net once fulfillment is complete. I am also working with several retailers to have The Hobby Holder available elsewhere.

Last updated: October 16, 2017 12:54

Can I add additional Hobby Holders to my pledge?

Yes. Handles and Bases are available as separate add-on in all unlocked colors. Just add the appropriate amount to your pledge.

Last updated: October 16, 2017 12:58

What pledge manager will you be using?

I will be using BackerKit to handle post-campaign pledge management.

Last updated: October 22, 2017 20:46

What is included in the Plan and STL stretch goals?

Each of these stretch goals includes BOTH a 3D printable STL file and a Plan that include parts lists and instructions to create the same Hobby Holder mod with materials found at your local hobby or home improvement store. This way all backers are able to benefit from these rewards!

Last updated: October 23, 2017 22:20

What is the additional shipping I am being charged?

All backers are provided enough extra shipping weight to select several add-ons. Going beyond this adds additional shipping to cover additional postage.

Last updated: November 06, 2017 06:57

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Current Estimated Shipping Date: January 2018

All Kickstarter orders should be in the mail by Sat., Jan 20.

Last Updated At: 01/18/18
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:
https://hobbyholder.backerkit.com/

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

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